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Outsourcing is a method of contracting with a non-affiliated third party to fulfil specified activities. Call centre outsourcing companies   provide the facility to hire a team of operators to work for you outside your organization. It allows your company to prioritize core operations by liberating your personnel to deliver the services it excels at. How it’s different from BPO services? Many people mistakenly call centres and BPOs for the same thing. Call centres are solely responsible for telecom customer service, whereas BPO employees can execute various tasks, from back-end management to loan underwriting. BPO also allows you to outsource call centre functions. Key characteristics of a call centre: Now that you have a general understanding of the distinctions between BPO and standard call centres, let’s get into some more particular call centre characteristics. The three main types of call centres are: ·  Inbound call centre-  As the name implies, inbound call centres...

Business Process Outsourcing company , or BPO, is contracting out regular business tasks to a third party outside the firm. Those in the BPO industry can offer this assistance since they thoroughly understand the organizational processes common to most businesses. As new and creative services become increasingly accessible in today's ever-changing, competitive business climate, many firms, from small start-ups to major corporations, choose to outsource services. Why BPO? There are many reasons why businesses nowadays are frequently attracted to BPO ·        One of the key benefits is that it reduces costs. Internally, performing a given job function costs a set amount of money. Outsourcing this task to an external entity, frequently in a less budget-intensive country, can minimize these costs by lowering the total expense of doing that job function. ·        It allows them greater operational freedom. Businesses may ...